UPDATE: 15/04/25

We’re pleased to report that the satellite transition has been a resounding success across Triax systems – including TDX, TDH800, TDcH, and TDmH headends.

Thanks to our proactive support for commercial clients, many sites had their services fully restored before 7:30 AM this morning.

A special thank you to Sky TV and Triax for their collaboration and technical support throughout this large-scale migration.

Hundreds of hotels across New Zealand were updated within just two hours – a testament to the reliability and performance of Triax headends.

If you’re a hotel operator or contractor interested in learning more about the capabilities of Triax headend systems, feel free to contact us — we’d be happy to help.

 

 

Satellite Update for Sky and Freeview – 15th April @ 5:30 AM

Why the Change?
The current satellite, Optus D2, has reached the end of its operational life and will be retired. To ensure continued broadcast service, a new satellite – Koreasat 6 (KT6) – is being activated to deliver both Sky TV and Freeview channels across New Zealand.

Important Notice:
At approximately 5:30 AM on Tuesday, 15th April, Optus D2 was decommissioned. Koreasat 6 (KT6) has successfully taken over from the same orbital position and is now broadcasting Sky and Freeview services.

What You Need to Know:

  • No Dish Realignment Required
    KT6 is positioned at 160°E – the same as Optus D2 – so your satellite dish does not need to be adjusted.

  • Freeview Retuning May Be Required
    Some TVs or set-top boxes may need to be retuned to receive Freeview channels.
    The updated Freeview transponder details are:

    Transponder 10
    Frequency: 12455.2 MHz
    Symbol Rate: 22500
    Polarisation: Horizontal
    Channels: HGTV, Three, Bravo, Hope, Parliament TV, Rush, Firstlight, Shine TV, Three +1 etc.

    Transponder 12
    Frequency: 12484.8 MHz
    Symbol Rate: 22500
    Polarisation: Horizontal
    Channels: TVNZ 1, TVNZ 2, Duke, Duke +1,  Māori, etc.

    Transponder 14
    Frequency: 12530 MHz
    Symbol Rate: 30000
    Polarisation: Horizontal
    Channels: Sky Open, Al Jazeera, Bravo+1, Eden+1

  • DVB-S2 Required
    All transponders on KT6 will use DVB-S2. If your decoder does not support DVB-S2, you will need to upgrade to a compatible unit.

  • Sky TV Users – Action Required
    All Sky transponders will change, including a shift in symbol rate from 22500 to 30000.
    If you’re operating one of our headend systems, please contact us directly to obtain the updated Sky transponder list.

  • If you have a Box Issued by Sky TV then this should have automatically updated for you.

  • Need Help?

    We’re here to assist, but please note:

    • We are very busy during after this transition.

    • Phone support for programming is not available – we’re unable to talk you through domestic updates over the phone until later.

    If you need hands-on help, please contact us and we’ll schedule support as soon as possible.

Need Help Tuning Your Headend or MATV – IPTV System
If you require assistance from Digital Imports with tuning your system or TV’s following the satellite change:

👉 Click here to request service

Please note: This may be a chargeable service.